Privacy Policy

When you create an account, Nailwake receives your name, email address, and the sign-in information needed to protect your account. If you use the contractor tools, Nailwake also stores the ZIP codes and permit types you choose.

Nailwake processes permit details published by the City of Chicago. The information shown depends on what the City makes available and what the source terms allow Nailwake to use.

The service may also process messages you send to Nailwake and basic connection or browser information needed to operate and protect the site.

Nailwake uses account and preference information to provide the permit feed, filter filings for your selected work, and send matching daily email digests. It also uses information to manage subscriptions, answer support requests, and protect the service.

Nailwake relies on service providers to host the app, support account sign-in, deliver email, and process subscription checkout. Those providers receive information needed to perform those services. Payment details are entered through the hosted checkout; Nailwake receives the plan and payment status needed to manage account access.

Permit filings come from public City records and may be incomplete, delayed, corrected, or changed. The public sample leaves out street addresses and permit numbers. Check the original City record before relying on a filing.

Nailwake expects to keep account and billing records while an account is active and for as long as needed to operate the service, meet legal obligations, resolve disputes, and protect the app. This draft does not set a specific deletion schedule.

Nailwake uses safeguards intended to protect account information, but no internet service can promise perfect security.

You can update saved service ZIP codes and permit types in your account. For a privacy question or request about your account information, contact Nailwake using the address below.